Privacy Policy

Last Updated: 10th June 2026

This Privacy Policy explains how SMARTPANEL SOLUTIONS SDN BHD (“Company”, “we”, “our”, “us”) collects, uses, discloses, and protects personal information obtained through our website https://smartpanel.com.my (“Website”).

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website immediately.

1. Scope

This Privacy Policy applies to all visitors, customers, business partners, suppliers, and users who access or interact with our Website.

We are committed to handling personal data in accordance with the applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA Malaysia) and other relevant regulations.

2. Collection of Personal Data

We may collect personal data directly from you or through your interaction with our Website, including but not limited to:

• Full name
• Company name
• Email address
• Telephone or mobile number
• Job title or professional information
• Business or mailing address
• Information submitted through contact forms, enquiries, registrations, or surveys
• Website usage information such as IP address, browser type, device information, referring website, pages visited, and duration of visit

We only collect information that is reasonably necessary for the purposes described in this Policy.

3. Purpose of Data Collection

Your personal data may be used for the following purposes:

1. To respond to enquiries, requests, or feedback.
2. To provide products, services, quotations, proposals, or consultations.
3. To process transactions and fulfil contractual obligations.
4. To improve our Website, services, and customer experience.
5. To communicate updates, announcements, newsletters, or promotional materials where consent has been obtained.
6. To conduct internal analysis, reporting, and business improvement activities.
7. To comply with legal, regulatory, or contractual requirements.
8. To protect our legal rights and interests.

4. Disclosure of Personal Data

We may disclose your personal data to:

• Employees and authorised personnel of the Company
• Service providers, contractors, consultants, or vendors assisting us in operating our business
• Marketing, advertising, analytics, hosting, or IT support providers
• Professional advisers such as lawyers, auditors, accountants, or insurers
• Government authorities, regulators, or law enforcement agencies where required by law
• Third parties involved in mergers, acquisitions, business restructuring, or asset transfers

All third parties receiving personal data are expected to maintain appropriate confidentiality and data protection standards.

5. Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, and destruction.

While we strive to protect personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Retention of Personal Data

Personal data will be retained only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and regulations.

When personal data is no longer required, it will be securely deleted, destroyed, or anonymised.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent previously provided
• Request restriction of processing where applicable
• Request deletion of personal data where legally permitted
• Object to certain types of data processing

Requests may be submitted using the contact details provided below.

8. Cookies and Website Tracking

Our Website may use cookies, analytics tools, and similar technologies to improve Website functionality, remember user preferences, analyse Website traffic, measure marketing performance, and enhance user experience.

You may choose to disable cookies through your browser settings. However, doing so may affect certain Website features and functionality.

Examples of tools that may be used include Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity, and other marketing and analytics platforms.

9. Third-Party Links

Our Website may contain links to external websites operated by third parties.

We do not control and are not responsible for the content, security, or privacy practices of such external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

10. International Data Transfers

Where necessary, your personal data may be transferred, stored, or processed outside Malaysia by our service providers or business partners.

We will take reasonable steps to ensure that any such transfer is conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the updated revision date. Continued use of the Website after any changes constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or our handling of personal data, please contact:

Data Protection Officer
SMARTPANEL SOLUTIONS SDN BHD (1540390-D)

Address:
43, Jalan PJU 1A/18, Taman Perindustrian Jaya,
Ara Damansara, 47301,
Petaling Jaya, Selangor,
Malaysia.

Email:
enquiry@smartpanel.com.my

Telephone:
+6010-258 7926

Website:
https://smartpanel.com.my